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Before you pick up that phone!
Have you tried browsing through our Knowledgebase? Many of the most frequently asked questions have already been answered.
Jeppesen Marine's Knowledgebase
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Before you contact our Technical Support Department, please make sure you have everything ready to provide your technician. Having your materials in front of you and sitting in front of your computer will greatly improve the speed and resolution of questions and concerns.

The most important items to have in front of you are:
Serial/Dongle #
Make sure you have the serial number of your software or dongle. You will need this information to help us track your issues.
GPS and/or CDs
We may ask you to insert your program or chart CDs as well as connect your GPS to try and troubleshoot your problem.
Your Computer
Many times it is virtually impossible to solve a problem without walking through the steps with you. Try to have your computer in front of you.
Once you have these items available please contact us:
Jeppesen Marine Support
Available 7 days a week
Monday - Friday: 8 am to 9 pm ET
Saturday - Sunday: 10 am to 8 pm ET
General Support:  (800) 732-2800
Global:  +49 610 2508171
Email:   marine.support@jeppesen.com
Copyright © 2008 Jeppesen Marine, Inc. All rights reserved.